"Many customers get nervous before getting a haircut, and she was no exception." But this time, she said: "I only want you to do it." Why? Because she realised that someone actually listens to her and understands what she wants. The moment she smiled at the mirror and took a photo with her phone, I knew—she would definitely come back next time. Btw, after the haircut, she had a real Gigi Leung vibe.